CTI Switchboard Pro: Advanced Call Handling for Modern Businesses
As technology continues to evolve and integrate into daily operations, businesses must adapt to stay competitive in this fast-paced environment. CTI’s Switchboard Pro empowers organizations to take a significant step forward by modernizing call handling processes. The traditional approach of simply answering the phone is rapidly becoming obsolete; calls now require efficient, accurate processing to meet the demands of today’s dynamic business landscape.
The Attendant Console within Switchboard Pro enhances the capabilities of switchboard attendants by minimizing lost calls, reducing extended hold times, and ensuring calls are processed swiftly and effectively. By combining the functionality of a standard PC running Microsoft Windows with the advanced technology of Mitel’s AXXESS and 5000 Series phone systems, CTI Switchboard Pro delivers unparalleled ease and efficiency in call management.
Main Screen Features
The Main Screen provides attendants with essential tools for streamlined call handling:
Call Handling:
Displays incoming and outgoing calls, including calls waiting in queue for immediate attention.
Tag Conference (Tag Cnf):
Enables tagging or untagging of calls for conferencing purposes.
Paging:
Allows attendants to broadcast messages via intercom.
Notes:
Facilitates note-taking for company-wide use.
Call Handling Buttons:
Includes transaction keys for seamless call management.
Phone Status:
Provides real-time visibility into employee phone status (e.g., Do Not Disturb mode, active calls, idle phones).
Company Information:
Displays detailed company data, including department lists and employee directories, when a call is received.
Speed Dial:
Opens the Speed Dial Phonebook for quick access to frequently dialed numbers.
Dial Pad:
Launches the dial pad for manual number entry.
Directory View Modes:
Allows attendants to view extensions by either employee name or extension number.
Scroll Buttons:
Enables navigation through all extensions efficiently.
Key Benefits & Features
CTI Switchboard Pro offers numerous advantages that enhance productivity and customer service:
Smart Call Handling:
At a glance, attendants can identify the recipient of an incoming call and determine how it should be handled. Customized employee profiles enable single-button call processing.
Active Busy Lamp Field (BLF):
Provides real-time visibility into employee phone statuses directly on the attendant’s screen.
Customized Call Handling:
Employees can personalize their call handling preferences through tailored profiles.
Integrated Email Functionality:
Allows attendants to send email messages directly to employees from the console.
Call Forwarding Capability:
Supports unlimited call forwarding numbers (e.g., cell phones, home phones) for seamless connectivity.
Text Messaging Support:
Enables attendants to take text messages for employees who prefer this option over voicemail.
Effortless Installation:
The Global Employee Setup feature automatically downloads PBX database information into Switchboard Pro, eliminating the need for manual profile configuration.
Still have questions? Feel free to call us at 934-667-3527.
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