CTI Software Terms of Service

This Software Services Agreement (“Agreement”) is entered into by and between CTI Software Inc. (“CTI Software”) and the customer (“Customer”). By accessing or using CTI Software’s services, Customer agrees to be bound by the terms of this Agreement.

1. Services Provided

1.1 Software Solutions: CTI Software offers a suite of applications, including but not limited to Suite Answer Center, The Answer, CTI Switchboard Pro, and Suite Accounting, designed to enhance call handling, messaging, and billing functionalities.

1.2 Integration: These applications are integrated with CTI Cloud's Business Hosted PBX platform to provide a comprehensive communication solution.

2. Customer Responsibilities

2.1 System Requirements: Customer is responsible for ensuring that their systems meet the necessary requirements, such as operating on Windows 10 or higher, to effectively run CTI Software applications.

2.2 Data Accuracy: Customer must ensure the accuracy of all data input into the software, including billing and client information.

3. Fees and Payment

3.1 Subscription Fees: Customer agrees to pay all applicable fees associated with the use of CTI Software’s services. Specific pricing details will be provided upon subscription.

3.2 Payment Terms: Payments are due as outlined in the billing agreement. Late payments may result in service suspension.

4. Confidentiality and Intellectual Property

4.1 Confidential Information: Both parties agree to maintain the confidentiality of proprietary information exchanged during the term of this Agreement.

4.2 Intellectual Property: All software, trademarks, and related materials are the exclusive property of CTI Software. Unauthorized use or reproduction is prohibited.

5. Term and Termination

5.1 Term: This Agreement remains in effect until terminated by either party with a 30-day written notice.

5.2 Termination for Cause: CTI Software reserves the right to terminate this Agreement immediately if Customer breaches any terms herein.

6. Disclaimer of Warranties

6.1 As-Is Basis: CTI Software provides its services "as is" without any warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose.

6.2 Limitation of Liability: CTI Software shall not be liable for any indirect, incidental, or consequential damages arising from the use of its services.

7. Indemnification

7.1 Customer Indemnity: Customer agrees to indemnify and hold harmless CTI Software from any claims arising out of Customer’s use of the services, including violations of this Agreement or applicable laws.

8. Non-Solicitation

8.1 Employee Solicitation: During the term of this Agreement and for two years thereafter, Customer agrees not to solicit or hire any CTI Software employees or contractors.

9. Modifications

9.1 Amendments: CTI Software may modify this Agreement at any time. Continued use of the services after changes constitutes acceptance of the new terms.

10. Governing Law

10.1 Jurisdiction: This Agreement shall be governed by the laws of the State of New York. Any disputes shall be resolved in the courts located in Suffolk County, New York.