Management Benefits
Enhanced Revenue Generation:
Leverage the billing feature of Suite Answer Center to increase profitability.
Comprehensive Business Insights:
Access detailed management reports that provide an in-depth overview of your business, including call response times, average queue times, and the number of abandoned calls.
Flexibility and Scalability:
Suite Answer Center software can be utilized as a standalone console application or integrated with multiple consoles sharing a common database, offering flexibility in deployment.
Cost Efficiency:
The intuitive design of Suite Answer Center minimizes the need for extensive operator training, allowing a single operator to handle tasks typically requiring multiple personnel.
Efficient Conference Room Scheduling:
The Conference Room Concierge feature by CTI enables operators to view available rooms and times directly on their console. By entering a client’s account code or ID, the system automatically updates their profile for seamless billing via Suite Accounting.
Virtual Business Opportunities:
Expand your business reach and generate residual income through Voice over IP phone rentals and call overflow services.
Operator Benefits
Streamlined Call Handling:
An immediate pop-up screen displays the company profile and preferred call handling instructions, such as station transfers, voicemail, announce-a-call, and record-a-call capabilities. The screen also shows real-time activity across all extensions.
Effortless Call Transfer:
Transfer calls to a client’s extension or voicemail with a single click or using a function key.
Pre-Screen Announcing:
Announce calls internally or transfer them to external phone numbers seamlessly.
Seamless Conferencing:
The Teleconference feature allows operators to conference or patch calls with a simple mouse click.
Call Recording:
Record calls verbatim directly into a client’s voice mailbox using the Record-a-call feature.
Customizable Text Messaging:
Take typed text messages that can be customized to meet client preferences.
Client Benefits
Personalized Call Experience:
Clients can personalize greetings, retrieve messages at any time, set voicemail modes, and record and distribute messages.
Quick Status Updates:
Clients can change their status via their phone or through CTI’s web integration.
Voicemail Mode Customization:
Clients can set voicemail modes to ensure messages are received during busy or no-answer situations.
Paging and Text Messaging:
Clients can receive alphanumeric pages or text messages on their cell phones.
External Call Patching:
Client calls can be patched to external sources such as cell phones or home phones.
Still have questions? Feel free to call us at 934-667-3527.
Monday to Friday from 9 am to 6 pm EST.