"THE ANSWER" DISPATCH MESSAGING SYSTEM
The Answer: Fully Customizable Text Message Screens
The Answer’s text message screens are designed to provide total customization, allowing businesses to tailor messaging to meet the specific needs of each client. This flexibility ensures that all necessary information is captured and delivered effectively, enhancing client communication and satisfaction.
Key Features Displayed on the Message Screen
Status Information:
Real-time updates on message status for efficient tracking.
Print Information:
Options to print messages for record-keeping or offline use.
Dispatch Alarms:
Alerts to ensure timely delivery and follow-up of dispatched messages.
Detailed Dispatch Trail:
Comprehensive logs of all dispatch activities for transparency and accountability.
Confirmation of Delivery Methods:
Clear records of how messages were delivered, including paging, faxing, and emailing.
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The Answer: Comprehensive Message Screen Features
The Answer’s message screen provides immediate access to essential tools designed to streamline communication and ensure precise message handling. These features empower operators and customer service representatives (CSRs) to deliver exceptional service with efficiency and accountability.
Key Features of the Message Screen
Dispatch Screen:
Enables quick and accurate dispatching of messages.
Client/Contact Notes:
Provides instant access to detailed notes for personalized client interactions.
Boardchecking:
Facilitates real-time monitoring of all active messages within the system.
Status Updates:
Allows operators to update client status information effortlessly.
Manual Print/Fax Options:
Offers flexibility for printing or faxing messages as needed.
Options Screen:
- View preprogrammed delivery methods.
- Access fax schedules.
- Display records of message delivery.
- Catalog all operator activities related to the current message, including changes in delivery options or message edits.
Operator Accountability
The Answer ensures total operator/CSR accountability by meticulously tracking all actions associated with each message. This includes edits, delivery method changes, and activity logs, providing transparency and reliability in communication processes.
Boardcheck Screen: Simplified Message Management
The Answer’s Boardcheck capabilities make it effortless to maintain control over all "working messages" within the system. Operators can easily monitor active messages, ensuring no dispatches are missed or messages left undelivered.
The Answer’s Dispatch Screen enables Operators and Customer Service Representatives (CSRs) to seamlessly transition from the Message Screen to manage dispatch functions with ease and precision. Designed for efficiency, this screen provides all the necessary information to ensure calls are dispatched accurately and in strict compliance with client-specific instructions.
Key Features of the Dispatch Screen
Point-and-Click Functionality:
Eliminates the need for physical dialing, streamlining the dispatch process for faster call handling.
Dispatch Alarms:
Alerts operators to advance promptly to the next level of dispatch, ensuring client time parameters are met with precision.
Automated On-Call Scheduler:
Allows programming of on-call information far into the future based on client-provided schedules. This feature includes wake-up reminders, task alerts, fax notifications, and account update suspensions, ensuring comprehensive scheduling management.
Enhanced Reliability and Accountability:
The Dispatch Screen is designed to eliminate errors and missed instructions by providing operators with a clear, user-friendly interface. Every action is tracked, ensuring total accountability for CSRs while maintaining strict adherence to client requirements.
Boardcheck Screen: Simplified Message Oversight
The Answer’s Boardcheck Screen ensures complete control over all "working messages" within the system. Operators can easily monitor active messages, preventing missed dispatches or undelivered communications. This feature enhances operational reliability and ensures every message is handled efficiently.
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